The Port of Durban handles more containers than any other port in South Africa, and a whole industry of freight forwarders, clearing agents, transporters and warehouses sits around it. Their customers are importers and exporters who want a rate, a timeline and confidence that the paperwork will be right. A site that makes them phone for every answer loses them to one with a quote form that asks the right questions.
Durban is also a manufacturing city, from the vehicle and component plants in the south to food, packaging, chemicals and textiles across the region. Those firms sell to buyers and engineers who want specifications, certifications and a way to request a price or find a distributor.
Then there is the coast. uMhlanga, Ballito and the south coast fill up in the December holidays, and many Gauteng families come down in the July school holidays too. Guesthouses, rentals, restaurants and activity operators need bookings that work on a phone at night, when holidays get planned.